Privacy Policy

What information do we collect?

We may collect information from you when you register on the website, place an order, respond to a survey or communication, contact us, or take part in another feature available through the site.

• When ordering or registering, you may be asked to provide information such as your name, email address, postal address, telephone number, payment information or other details required to provide the requested service.
• You may also browse areas of our website without creating an account or providing personal information.
• Like many websites, we use cookies and similar technologies to improve your experience and collect information about how visitors interact with the website.

More information about our use of cookies can be found in the cookie section of this policy.

How do we use your information?

Information collected when you register, purchase products, browse the website, contact us or interact with other site features may be used for purposes including:

• Personalising your website experience and presenting products, content and information that may be relevant to you.
• Helping us respond to customer service enquiries and provide support.
• Processing and managing orders and transactions efficiently.
• Administering surveys, promotions or other website features.
• Sending marketing or promotional emails where you have chosen to receive them.

If you subscribe to marketing communications, you can choose to unsubscribe at any time. Instructions for doing this are normally included within our marketing emails.

Where visitors register for an account or participate in marketing features, they will be given an appropriate choice regarding marketing communications.

How do we protect visitor information?

We use a range of security measures designed to protect personal information. Access to personal information is restricted to authorised persons who require access to carry out their duties and who are expected to keep that information confidential.

When you place an order or access personal information through the website, secure technologies are used to help protect data transmitted between your browser and the website.

Sensitive payment information is transmitted using encrypted connections such as Secure Socket Layer (SSL) or equivalent technologies and is handled by the appropriate payment systems and service providers.

Do we use cookies?

Yes. Cookies are small files stored on your device by your web browser. They enable websites and service providers to recognise a browser and remember certain information between visits.

We may use cookies to help remember and process items in your shopping basket, understand preferences based on previous or current website activity, and improve the services and content available through the website.

Cookies and similar technologies may also help us understand overall website traffic and how visitors interact with different parts of the site. This information can be used to improve the website, its functionality and the customer experience.

We may use third-party service providers to assist with website functionality, analytics or understanding site usage. Where those providers process information on our behalf, their use of that information is subject to the services they provide and applicable contractual and legal requirements.

Most modern web browsers allow you to control or disable cookies through their privacy or security settings. Disabling certain cookies may affect some website features and could prevent parts of the site from working as intended.

Do we disclose information to outside parties?

We do not sell or trade personally identifiable information to unrelated outside parties as part of our ordinary business activities.

Information may, however, be shared with trusted organisations that help us operate the website, conduct our business, process transactions, deliver orders or provide services to customers, provided those organisations are required to handle the information appropriately.

We may also disclose information where we reasonably believe it is necessary to comply with applicable law, enforce our website policies, protect our rights or property, or protect the rights, property or safety of other people.

Information that does not personally identify an individual may be used or shared for purposes such as analytics, marketing, advertising and improving our services.

How can you opt out, remove or modify information?

If you no longer wish to receive marketing emails from us, you can use the unsubscribe option contained within relevant email communications.

You can also contact us if you wish to request changes to information associated with your account or ask a question about personal information we hold.

To request the deletion of online account information or discuss a privacy-related request, please contact our customer support team on 07464 558 386 or use our contact page .

Please note that we may need to retain certain information relating to purchases or transactions for legitimate business, accounting, tax, legal, fraud-prevention or record-keeping purposes.

Third-party links

From time to time, our website may contain links to websites operated by third parties. These websites have their own privacy policies and are responsible for their own content, services and data-handling practices.

Click Metal is not responsible for the content or activities of third-party websites. However, we aim to maintain the integrity of our own website and welcome feedback if you encounter a problem with a link appearing on our site.

Changes to our policy

If we make changes to this Privacy Policy, the revised information will be published on this page.

Changes will apply in accordance with the date and circumstances described in the updated policy.

Questions and feedback

We welcome questions, comments and concerns regarding privacy, the use of personal information or any other matter relating to this policy.

If you would like to contact us, please use our contact page or speak to our customer support team.

Online Policy Only

This online Privacy Policy applies to information collected through the Click Metal website.

It does not necessarily apply to information collected through separate offline activities where different privacy information, notices or arrangements may apply.

Terms and Conditions

Please also refer to our Terms and Conditions, which set out the terms governing use of the Click Metal website, purchases and other relevant limitations and responsibilities.

View our Terms & Conditions

Your consent

By using the Click Metal website, you acknowledge this Privacy Policy and the ways in which information may be handled as described above.