Next-Day Courier
Orders are dispatched using our next-day courier service.
Delivery
We endeavour to process all orders for dispatch within 3-5 working days from receipt. The order will then be dispatched via a 24hr (next working day) courier.
* working days are Mon-Fri (excluding bank holidays, also there will be no orders dispatched between Christmas and New Years day).
Delivery Charges
Orders are dispatched using a next-day courier service. The delivery charge is calculated using the length of your longest item or your delivery location.
Delivery Between 8am–5pm
Please ensure someone is available during the day.
Signature Required
Your delivery must be signed for when it arrives.
Standard delivery
Excluding VAT
Charges by Item Length
| Longest item | Delivery charge |
|---|---|
| Up to 999 mm | £14.95 excl. VAT |
| 1,000 mm to 2,499 mm | £20.95 excl. VAT |
| 2,500 mm and over | £38.95 excl. VAT |
Extended delivery areas
Additional areas
Location Charges
| Delivery area | Delivery charge |
|---|---|
| Scottish Highlands | £79.85 |
| Scottish Offshore | £134.95 |
| Powys, Dyfed and Gwynedd | £49.95 |
| Isle of Man | £134.95 |
| Isle of Wight | £59.95 |
| Anglesey | £49.95 |
| Guernsey and Jersey | Unavailable |
| Northern Ireland | Unavailable |
Important delivery information
Risk and Responsibility
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.
Please remember to inspect the condition and quantity of your package/goods before signing for them. We cannot accept claims if the goods have been signed for "Received in GOOD CONDITION". In the event that goods are returned to us because they were not signed for we will not be liable for any loss sustained by you and we will contact you to arrange payment by you for a further carriage charge before we are obliged to attempt to redeliver the items to you.
Reporting an issue
Time Limits for Notification of Claims
7 days
for most claims
Damage in Transit
If goods arrive damaged, make a note on the carrier’s delivery consignment note. You must then notify us by email within seven days of delivery.
Shortages
Check that the number of packages matches the carrier’s delivery consignment note. Any shortages must be recorded on the note and reported to us by email within seven days.
Incorrect Items
Any incorrect items must be reported to us by email within seven days of delivery.
Damaged or Defective Goods
Goods deemed damaged or defective may be returned for replacement or credit. Faulty goods can be returned up to 14 working days following receipt of your order.
Please email us using “Damaged goods” as the subject and include your full order details.
Cut-to-Size and Bespoke Goods
Due to the bespoke nature of some of the goods we supply, products cut to your requested dimensions are treated as bespoke and are not eligible for return under the Consumer Contracts Regulations regarding distance selling.