Terms & Conditions

Delivery

Orders are processed and prepared for despatch within approximately 3–5 working days from receipt.

Once despatched, orders are sent using a next-day courier service. Customers should ensure that someone is available at the delivery address during normal daytime delivery hours to sign for the goods.

Delivery Charges

All orders are sent using a next-day courier service with a delivery charge of £16.95 excluding VAT.

Please provide a delivery address where someone will be available during the day, generally between 8am and 5pm, to sign for the goods. Alternatively, collection may need to be arranged from the carrier’s local depot.

No refunds will be given for items returned to us by the carrier because they were unable to obtain a signature, unless it can be demonstrated that the carrier was at fault.

Refunds & Returns

We do not generally offer refunds because many of our products are custom made or cut specifically to suit your order.

If a product is received damaged, it may be returned. The customer is responsible for return postage costs. If the item is deemed faulty, Click Metal will resupply the same product at no further cost.

If a product arrives and is believed to be incorrect, but the product supplied matches the exact specification purchased, we cannot offer a refund.

Due to the bespoke nature of goods cut to requested dimensions, such products are treated as bespoke and are not generally eligible for return under the Consumer Contracts Regulations relating to distance selling.

Risk

Once the goods have been delivered to your address, responsibility for them passes to you. Goods will only be delivered to the address provided on the order.

From the time of receipted delivery, any loss or damage to the goods is at the customer’s risk.

Customers should inspect the condition and quantity of the package and goods before signing for delivery.

Claims may not be accepted where goods have been signed for as “Received in GOOD CONDITION”.

If goods are returned to us because delivery could not be completed, we may contact you to arrange payment of a further carriage charge before redelivery can be attempted.

Time Limitation for Notification of Claims

Damage in transit

If goods arrive damaged, the damage should be noted on the carrier’s delivery consignment note. You must notify Click Metal by email within 7 days of delivery.

Shortages

It is the customer’s responsibility to sign for the correct number of packages. Any shortage should be recorded on the carrier’s consignment note and reported to us by email within 7 days of delivery.

Incorrect items

Incorrect items must be reported to us by email within 7 days of delivery.

Damaged or defective goods

Goods deemed damaged or defective may be returned for replacement or credit. Faulty goods can be returned up to 14 working days following receipt of the order.

Please contact us by email using “Damaged Goods” as the subject line and include the relevant order details.